Frequent questions
NO.
Everything is online (we're talking about cloud computing), so no intervention on your premises for installation or maintenance, no viruses, no conflict with other software, no incompatibility depending on the operating system of your computers, and available wherever you go. Training is also available in e-learning or distance learning.
YES.
Equipping yourself with a management tool from the first stages of your development means anticipating your good organization when the pace accelerates, and giving yourself a good foundation for tomorrow.
Our customers are companies of all sizes, from two to several hundred employees.
NO.
Several scenarios:
- Small problem, practical user question, small bug…
You make a bug report directly integrated into Toogo: we visualize the problem and respond to you as quickly as possible, at no cost.
- Big problem, your new salesperson has deleted all your data
If the technicians' intervention lasts more than an hour, it will be billed, more details on the prices.
If the error comes from Toogo, obviously no support cost.
- You have lots of questions but you don't like to solve them remotely
A Toogo expert can come to train you at home or you can opt for e-learning and distance learning, more details on the prices.
YES.
This was one of the designers' ambitions: to make Toogo a tool that allows working in a network and remotely, in particular, to facilitate communications between receptive agencies or operations centers carrying out combined circuits.
Toogo allows them to easily develop common and homogeneous travel documents (technical sheet, travel diary, price list, etc.) and facilitates inter-agency communications with a view to perfect coordination of reservations and operations.
NO.
Filling the database is a mandatory step, but it is the same for all systems of the same type. We get nothing for nothing...
The duration of this phase depends on the size of your company: the more suppliers you have, the more products you offer, the more destinations you operate in, the more languages you use to communicate with your suppliers and your customers... and the longer it will be... This duration also depends greatly on your involvement in this process and the resources you allocate to it.
It is therefore difficult to answer this question precisely. The most important thing to consider is not the time you will "lose" setting up and filling Toogo, but the time you will save when it is done: 30 to 35% for a destination advisor, a reservations manager, or a logistics manager. We are therefore talking about a "time" investment that will pay for itself in a few months and whose benefits are multiple: more comfort at work, less stress, more efficiency for the entire team.
NEITHER.
Toogo is a constantly evolving project, which is enriched by all ideas. All your comments and suggestions are taken into account and studied and can lead to an evolution of the software. Betting on participatory does not mean that we systematically develop all the features desired by our partners and customers. We would risk falling into hyper-participation and creating a complex and incoherent gas factory.
If you express extremely specific needs, and you wish to have tools that you would have exclusivity, we can submit a quote for their design and development.
YES.
And we will even say "Of course". All your company's users can work simultaneously on the database and certain actions keep in memory the "trace" of their authors to know who did what.
This is one of the interests of multi-user operations.
